Mostyn House Medical Practice

NEWSLETTER August 2026

NATIONAL PATIENT EXPERIENCE SURVEY RESULTS MAY/JUNE 2026

We would like to thank everyone who took the time to complete the survey and share their feedback.  We were delighted to receive many positive comments about our team, as well as helpful suggestions on how we can continue to improve our services.

 Survey Highlights

 Patients rated their overall experience of the practice 8.65 out of 10.

94% of patients say they were offered an appointment that suited their needs.

53% of patients said it was extremely easy to get an appointment that suited their needs while a further 34% said it was somewhat easy.

83% of patients said they were able to see their preferred clinician.

98% of patients found our staff helpful.

 Improving access to appointments

 Over the coming months, we will be reviewing our appointment system to explore whether we can introduce more pre-bookable appointments, reducing the need for patients to contact us on the day.

 We will also be changing our website provider to make it easier for patients to access information and see what services are available.

 Thank you once again to everyone who provided feedback. Your comments are invaluable in helping us improve the care and service we provide.

Mostyn House Medical Practice has reviewed its benzodiazepine prescribing and based on current national guidelines will no longer prescribe benzodiazepines or sedatives (such as diazepam) to patients for fear of flying.

We no longer take prescription requests over the phone unless you are housebound or palliative.  Please download the NHS Wales App or use Accurx to submit an admin request (see submit a new request at top of page) or use the prescription drop off box in the surgery. Please also NAME each item you require.  Do not put ‘all medications’, ‘all repeats’ etc

We are now taking bookings for flu vaccinations starting 1st October 2026.

For non urgent queries you can e mail us Monday to Friday at:

routine.enquiriesw94001@wales.nhs.uk

The surgery will be closed on the following dates between 1 and 5pm for mandatory staff training:

23rd September 2026

12 November 2026

You can come into the surgery and speak to someone

You can ring and speak to someone